Privacy Policy

1. Who we are and how to contact us

Translate Chat Voice is the controller for account, website, billing, support, and service-usage data processed for this service. Privacy questions and data-rights requests can be sent to support@tcvoiceai.com.

If your jurisdiction requires additional controller, representative, or data protection officer details, contact us and we will provide the currently applicable contact information for your request.

2. What we collect

When you sign in, we collect Google account information needed to create and secure your account: name, email address, verified email status, Google account identifier, avatar URL, and related authentication records. We also store account role, locale if provided, referral information, support preferences, trial and subscription state, Paddle customer/subscription identifiers, invoices and transaction references made available by Paddle, and billing status needed to provide paid plans.

For service operation, we store request identifiers, language direction, translated word counts, summary word counts, quota reservations, daily usage counters, OpenAI model identifiers, token counts, provider request/response identifiers, timestamps, and other metadata needed to enforce plan limits, prevent abuse, troubleshoot reliability, and calculate costs. This metadata is designed not to include raw audio, transcript text, translated text, prompt context, or generated summary content.

If you contact us or create a support ticket, we process the name, email address, subject, category, priority, message content, replies, administrative notes, and timestamps needed to respond. If the macOS app sends a user report or error report, we may receive app version, build, macOS version, architecture, audio backend, selected device names, app state, quota counters, plan key, request identifiers, error category, error message, and diagnostic metadata. Reports are intended to exclude audio, transcripts, credentials, and conversation content.

3. Voice, transcript, translation, and summary content

The macOS app captures audio from your selected microphone and the TranslateChatVoice virtual speaker route. Apple Speech Recognition converts speech to text, and macOS text-to-speech voices play translated speech. Our server receives recognized text, language direction, bounded conversation context, optional user context notes, and optional summary prompts only as needed to provide translation and AI summary features.

The server is designed not to store raw audio, transcript text, translation text, prompt context, or generated summary content after a request completes. OpenAI requests are sent with storage disabled where supported. We store only usage metadata such as word counts, token counts, model identifiers, and request IDs.

Conversation history and exported transcript files are controlled by the macOS app on your device. If you enable local history, that content is stored locally on your Mac rather than in this server database.

4. Why we process data

We process account, authentication, entitlement, translation, summary, quota, billing, and checkout data to perform our contract with you and provide the service you request. We process security, abuse-prevention, logging, diagnostic, and support data for our legitimate interests in keeping the service reliable and safe. We process invoice, tax, accounting, and payment records where needed to comply with legal obligations. Where we ask for optional consent, such as for future non-essential cookies or marketing, you may withdraw that consent at any time.

5. Service providers and international transfers

We use providers for authentication, payments, hosting/infrastructure, email delivery, speech and AI processing, support, logging, reliability, and abuse prevention. Current core providers include Google for sign-in, Paddle for checkout, subscription, tax, and payment processing, OpenAI for translation and AI summaries, Apple platform services used by the macOS app, and Resend for service emails where configured.

These providers may process data in countries other than your own. Where required, we rely on appropriate safeguards such as provider data processing terms, standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

6. Cookies and sessions

The website uses essential cookies and similar storage to keep you signed in, protect against cross-site request forgery, remember the cookie notice, support referral links, and operate checkout and billing flows. These cookies are necessary for requested website features and security.

We do not currently load analytics or marketing cookies on the public website. If that changes, we will update this policy and request consent where required before non-essential cookies are used. You can control cookies in your browser, but disabling essential cookies may prevent login, checkout, billing, or support flows from working.

7. Retention and security

We retain account, billing, entitlement, usage metadata, support, contact, referral, diagnostic, and administrative records for as long as needed to provide the service, comply with tax/accounting and payment obligations, resolve disputes, enforce terms, maintain security, and prevent abuse. Conversation content processed for translation or summary is designed not to be retained after the request completes.

We use reasonable technical and organizational safeguards, including authentication, role-based admin access, CSRF protection, throttling, usage limits, diagnostic filtering, and provider security controls. No internet service can be guaranteed to be perfectly secure.

8. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, objection to certain processing, withdrawal of consent, or review of automated decisions. EU/EEA and UK users can read more on the GDPR rights page.

Some data may need to be retained or excluded from deletion where required for billing, tax, fraud prevention, security, legal claims, or compliance. We may need to verify your identity before fulfilling a request.

9. Children and sensitive use

Translate Chat Voice is not directed to children, and paid accounts should be used only by people who can lawfully create an account and subscribe to software services. Do not use the service to process special-category, highly sensitive, or regulated information unless you have confirmed that the service is appropriate for that use and you have all required rights and consents.

10. Changes

We may update this policy as the product, providers, or legal requirements change. If changes are material, we will make reasonable efforts to notify users through the website, app, email, or account notices.